How Competitive Intelligence Can Transform Your Business Strategy

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How Competitive Intelligence Can Transform Your Business Strategy

“Failure is an unwillingness to accept reality, ignore unwelcome information, and focus on pre-established beliefs”.  

Having a positive attitude and not dwelling on the negative is good practice. Especially these days! But not the extremes espoused by motivational gurus, Instagram influencers and LinkedIn experts. And positive thinking. It suggests a paradigm shift – from a fear of failure to an embrace of reality. This article delves into how this mindset and competitive intelligence are game-changers. Asking how competitive intelligence can transform your business strategy.

The Danger of Unchecked Optimism

The culture of positivity, often propagated by motivational speakers, can be a double-edged sword. Yes, it fosters enthusiasm and a can-do spirit. But it can also lead to a dangerous disregard for reality. Being fixated on positivity means we may ignore critical warning signs, market shifts, and internal problems. This can lead to strategic myopia. And the fear of failure may cause us to fail by not addressing underlying issues or adapting to changing environments. Not knowing a train is coming down the track you are walking on is 100% worse than knowing it’s coming. At least you can take action to get out of the way.

Reality as a Foundation for Strategy

Acknowledging reality is not synonymous with pessimism. It’s a pragmatic approach to business strategy. A willingness to confront uncomfortable truths is important. Assessing strengths and weaknesses and adapting to the market are powerful. A strategy grounded in reality is flexible, resilient, and more likely to lead to sustainable success.

Competitive Intelligence as a Reality Check

Competitive intelligence is crucial in aligning business strategy with reality. It involves gathering and analysing information about:

  • Competitors
  • Market conditions
  • Customer expectations
  • Technological advancements

Competitive intelligence acts as a reality check. Provide crucial insights for making informed decisions. Understand our market position, anticipate competitors’ moves, and identify threats and opportunities. You do competitive intelligence properly and take the insight on board. Knowing the train timetable but ignoring it as you have not been run over yet is crazy.

Case Studies and Real-World Examples

The Rise and Fall of Quibi

Quibi, a short-form streaming platform, was launched in April 2020 with an investment of nearly $1.75 billion. Who, I hear you ask? Where are the Blockbuster or Kodak case studies?

Quibi was unique. It offered “quick bites” of content – high-quality shows that were 10 minutes or less, designed specifically for mobile viewing. Significant funding was achieved. And industry leaders like Jeffrey Katzenberg and Meg Whitman put their names to it. But Quibi failed to gain traction. 

Key Failures

Misreading Market Demand

Quibi misjudged the market’s readiness for short-form, mobile-only content. It was created in an era where consumers enjoy content on many devices. So, a mobile-only approach limited their potential audience.

Overestimation of Unique Selling Proposition

Quibi’s content was star-studded and high-budget. However, it didn’t resonate enough to justify its subscription model, especially with versatile competitors like Netflix and YouTube offering diverse content formats.

Timing and External Factors 

The launch coincided with the onset of the COVID-19 pandemic. With people confined to their homes, the demand for mobile-only entertainment has significantly reduced. Users preferred larger screens.

Lessons Learned:

Adaptability is Key

Quibi’s rigidity in its mobile-only format was a major drawback. Competitive intelligence could have highlighted the shift in viewing preferences during the pandemic. Potentially allowing them to create a strategic pivot. Or in English, to change their actions to stop a disaster. 

Understanding Consumer Behaviour

Understanding viewing habits and preferences would have led to a more flexible and appealing offering.

Peloton’s Pandemic Surge

Peloton is the at-home fitness equipment, online workout classes and effortless fitness regimes. (Not). During the pandemic, there was a dramatic surge in demand as gyms closed and people sought ways to exercise at home. However, they faced significant challenges as the world adapted to the new normal in 2022.

Key Challenges

Misjudging Post-Pandemic Demand 

Peloton overestimated the continued demand for its products post-pandemic. This misjudgment led to overproduction, resulting in excess inventory and financial strain.

Failure to Anticipate Market Transition 

As the pandemic restrictions eased, consumer behaviour changed. People wanted to get out again. A renewed interest in outdoor activities and a return to gyms affected sales.

High Costs and Commitment Issues

Peloton’s products are high-end. The commitment to a subscription model gave customers a decision to make. Stay staring at the four walls or look for more flexible post-pandemic fitness options. 

Lessons Learned

Flexibility in Business Models

Peloton’s experience underscores the importance of flexible business models. One that can adapt to changing market conditions. Competitive intelligence could have provided early indicators of market shifts. So enabling better inventory management and strategic adjustments.

Diversifying Offerings

More accessible products or flexible subscriptions may have been the answer. Mitigating the risks of changing consumer preferences.

These highlight the critical need for us to align strategies with market realities. To adapt swiftly to changing environments. 

Strategies for Incorporating Reality and CI into Business Planning

Regular Environmental Scanning

Regularly scan the business environment for changes in: 

  • Market trends
  • Customer behaviour
  • Technological advancements

Embrace Constructive Criticism

Encourage a culture where feedback and constructive criticism are valued over unwarranted optimism.

Scenario Planning

Use competitive intelligence to engage in scenario planning. To envision various future states and develop strategies to navigate them.

Agile Decision-Making

Create a business culture that values agility and adaptability. This enables quicker responses to new insights and market changes.

How Competitive Intelligence Can Transform Your Business Strategy

Effective business strategy is born at the intersection of two things. Acknowledging reality and leveraging competitive intelligence. This approach enables us to be proactive rather than reactive. To innovate and to turn potential failures into opportunities for growth and adaptation. The willingness to face reality and integrate insight into strategic planning is key for differentiating.

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Competitive intelligence is the finding & critical analysis of information to make sense of what’s happening & why. Predict what’s going to happen & give the options to control the outcome. The insight to create more certainty & competitive advantage.

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