How Competitor Intelligence Increased Sales For a FM Company

This is a picture of a sandcastle and bucket on a beach for an article called How Competitor Intelligence increased sales for a Facilities Management company by Octopus Competitive Intelligence Competitor Analysis focused on creating certainty

How competitor intelligence increased sales for a facilities management company

Week by week, you will read the true stories created from our competitive intelligence work. You’ll meet the clients and people using our insight to create more and better business. What did they know, what did they want to know, what did they learn, and what would you do in a similar situation? This case study is about how competitor intelligence increased sales for a facilities management company. It explains how easy it is to take your clients for granted.

You know how you have been in the industry for decades

You know how you have been in the industry for decades and decades. You are so established within your market that your business development teams are more about receiving tender requests and networking at the right lunches to enable more tenders. Pretty soon, you are entirely dependent on winning the next set of tenders. Relationships are out of the window, and lots of writing tenders. Lots and lots of tenders. Repeat, rinse and win. Repeat and lose. All very dull and predictable until it isn’t.

The global financial crash comes along, and your world changes. But you only see competitors when you take a tender off them or they beat you to it.

Other than the occasional press release, you realise that you know absolutely nothing about your competitors. A Manchester-based Facilities Management Group faced this situation. They had just grown and grown. The competitors they would have to fight to survive were just brand names. It hit them like a train.

What we did

What we did was meet with the senior team to discuss their concerns. Of which there were many. Will define the problem and isolate three key competitors to get to know them intimately. We took the conversation to the marketing director to isolate excellent questions. We determined what they needed to know.

Defining the best questions and giving them the answers they could act on was essential. Once we determined the questions, we placed the whole process into a Statement of Works. We agreed to a fixed fee and were given the green light. We started by getting an understanding of the market. Looked at terminology and began to develop sources of information. 

Now, this is the usual time when people ask for industry experience. 90% of Competitive Intelligence is about Competitive Intelligence skills and expertise. Too much industry experience can blind you to what’s going on. And without external input, there’s the temptation to find out what you want to find out—not what’s going on but what fits with your biases and those of your industries. It’s not knowing the answer when you ask the question. That’s the powerful bit. 

We also consider not having as much experience as you in your industry as an advantage. It allows us to get away with asking calculated and deliberately daft questions. The fact is, we always find someone keen to fill in the gaps in our knowledge.

What we really did

We then developed a more extensive investigation using primary research methods. We talked to people who could know the answer, which represented around 60 to 70% of the data gathering. It consisted of in-depth face-to-face and telephone interviews, questionnaires, and a demonstration of their sales process.

We talked to industry executives, key players within their competitors, customers, former competitor employees, government agencies, key opinion leaders, market analysts, and other knowledgeable sources. We also attended a relevant trade show.

We then correlated, cross-referenced, challenged, and analysed the information gained in these conversations. And then, we used structured analytical techniques, breaking all the information into smaller pieces. Then, we sorted it all and looked for patterns and trends. 

We defined the who, what, where when, and how of each competitor.

This is what they received from us

This is what they got. They got their hands on a useable Intelligence report which offered greater certainty. Insight and options they may wish to do to tackle competitive opportunities and threats. They managed to gain a greater understanding of the:

  • Key players within their three competitor organisations
  • A sense of how the senior teams made decisions and the characters behind them
  • A comprehensive list of strengths and weaknesses of their competitors to exploit
  • Identification of specific threats to the business
  • Isolation several fresh opportunities where their competitors were failing
  • Insight about impending market changes and how their competitors were going to tackle them
  • An excellent understanding of the look and feel of their competitor’s services and products
  • Insight into what their competitors are doing well
  • Their sales targets and pricing policies
  • A list of their competitor’s customers

How Competitor Intelligence increased sales

The result was they now knew more about their three key competitors and what they would do to compete with them. They improved their sales teams’ performance by prospecting their competitor’s customers. But the knowledge of what they were up against. They were able to manage their competitor’s strengths and exploit their weaknesses. We also introduced a win-loss program that still reveals excellent insight into why customers select them or go with an alternative provider. 

increased sales for a facilities management company

In conclusion, this case study was called how competitor intelligence increased sales for a facilities management company. It also explained how easy it is to take your clients for granted. Creating your business with one route of sales is very dangerous. Especially when special relationships are only as good as the sand they are built on. 

Week by week, you will read the true stories created from our competitive intelligence work. You’ll meet the clients and people using our insight to create more and better business. What did they know, what did they want to know, what did they learn, and when would you do in a similar situation? 

If your way of gaining sales changed overnight, would you know where to turn to keep the sales flow going?

Home » Blog » Using Competitive Intelligence » How Competitor Intelligence Increased Sales For a FM Company

What is competitive intelligence?

Competitive intelligence is the finding & critical analysis of information to make sense of what’s happening & why. Predict what’s going to happen & give the options to control the outcome. The insight to create more certainty & competitive advantage.

This is a drawing of the Octopus Intelligence Logo By Octopus Competitive Intelligence, Due Diligence, Competitor Analysls, Market Analysis, Competitor Research and Strategic Business Development to beat your competitors, increase sales and reduce risk


We Find The Answers To Beat Your Competitors

Bespoke, people-powered competitive intelligence to create insight you can do something with. We help you be more competitive, beat your competitors and win more business.

But enough about us, let's here about you:

Please enable JavaScript in your browser to complete this form.

Leave a comment